Develop regional content strategy for GrabPay and financial-services products across 6 SEA markets
Own messaging frameworks and tone-of-voice guidelines used by 8 in-country marketing teams
Lead financial-literacy editorial series that improved feature adoption by 22% among new users
Manage agency partners and a content budget of $400K+ annually
Run content performance reporting in Looker and present quarterly insights to leadership
Produced digital editorial and video content for Malaysia's largest media network
Grew YouTube channel subscriptions by 300K through serialized content formats
Coordinated cross-platform publishing across web, app, and social channels
Worked with ad sales on sponsored content packages and branded series
Conceptualized and launched a 24-part multilingual content series consisting of articles, in-app cards, and short-form videos focused on e-wallet safety and micro-investing education. The program was localized into four languages and contributed to increased wallet top-up frequency among first-time users.
Built a modular tone-of-voice framework and messaging hierarchy adopted across six Southeast Asian markets, reducing copy review cycles from five days to two days while improving brand consistency across regional campaigns.