Manal E. is a Delivery Manager with over 15 years of experience in technology strategy and program management, primarily at Dell Technologies. She has led digital transformation and cross-functional Agile delivery for global enterprise programs across EMEA, APJ, and AMER regions. Manal's core stack includes JIRA, Confluence, SharePoint, Salesforce case management solutions, Oracle, and SAP. She builds robust enterprise systems and manages complex program deliveries, emphasizing Agile coaching, process improvement with Lean and Six Sigma, and strong stakeholder engagement. One notable project involved co-leading the Agile delivery for integrating Dell and EMC CRM platforms, ensuring seamless unification across the Assets and Entitlements domains. She also managed five Lean Six Sigma projects that improved operational efficiency and training for Oracle and SAP workflows, resulting in significant process improvements. Manal holds a Bachelor of Science in Information Technology, Software Engineering from University College Bahrain. She is certified in ITIL Foundation, Lean Six Sigma Yellow and Green Belt, and ISO 9001:2015 QMS Lead Auditor. Manal excels in roles that require fostering an Agile mindset and driving operational excellence through innovative leadership.
Correct on Ticketing System for Peak Times, Difficulty Easy · Correct on Manage External Dependencies Effectively, Difficulty Easy · Correct on Project Management: Handling Delays, Difficulty Medium · Correct on Resolving Integration Issues in Software Tools, Difficulty Medium · Correct on Clarifying Ambiguous Client Requirements, Difficulty Medium · Correct on Managing Client Expectations During Project Delays, Difficulty Medium · Good on Facilitate Team Growth Towards Self-Organization in Agile, Difficulty Easy · Great on Resolve UI Specification Discrepancy Before Client Demo, Difficulty Medium · Great on Addressing Missed Client Feedback in Software Delivery, Difficulty Medium · Great on Navigate Stakeholder Feedback for Project Alignment, Difficulty Medium
Co-led Agile delivery for the integration of Dell and EMC CRM platforms across the Assets and Entitlements domains overseeing planning, business requirements gathering, user experience design, testing, and post-go-live SOP updates to ensure seamless system unification Designed end-to-end process maps and control checkpoints to support process changes following the go live.
Managed and delivered five Lean Six Sigma projects (four Yellow Belts, one Green Belt), driving measurable process improvements and efficiency gains in operations and training for Oracle & SAP workflows.
Developed and launched structured knowledge management systems, including the Egypt SOPs Library, enhancing accessibility and compliance with standardized operational procedures.
Led a pilot project aiming to open a new team (Account Service Control), whose main goal was to identify accounts data cleanup opportunities and work on fixing them in order to realise the potential revenue loss. As a result of the pilot’s success, a team of 30+ members was formed to serve all EMEA accounts.
Spearheaded strategic quality initiatives as a certified QMS ISO 9001:2015 Lead Auditor and Quality Committee Leader, contributing to successful first ISO QMS certification at the site for the Presales team.
Delivery Manager
Cairo,Egypt · 4+ years experience
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