Summary
Manal E. is a strategic and people-focused Technology Strategy and Program Management Leader with over 15 years of experience, primarily at Dell Technologies, leading digital transformation, cross-functional Agile delivery, and managing global enterprise programs across EMEA, APJ, and AMER regions. She is highly proficient in Agile coaching and transformation leadership, servant leadership, cross-functional collaboration, process improvement with Lean and Six Sigma methodologies, and extensive program and delivery management. Her technical expertise includes deep familiarity with JIRA, Confluence, SharePoint, Microsoft Office Suite, Salesforce case management solutions, and enterprise systems such as Oracle and SAP. Manal has successfully spearheaded programs involving business analysis leadership, enterprise requirements management, and product delivery, while excelling in stakeholder engagement, data-driven decision-making, data governance, IT transformation, and program governance. She is bilingual in English and Arabic, a certified ITIL Foundation, Lean Six Sigma Yellow and Green Belt holder, and ISO 9001:2015 QMS Lead Auditor. With a proven ability to cultivate collaboration, drive operational excellence, and foster an Agile mindset within organizations, Manal is recognized for her strong coaching abilities, innovative leadership, and a track record of delivering measurable outcomes through technology and people empowerment.
Meet Manal E.
Assessment Scores
Correct on Ticketing System for Peak Times, Difficulty Easy
Correct on Manage External Dependencies Effectively, Difficulty Easy
Correct on Project Management: Handling Delays, Difficulty Medium
Correct on Resolving Integration Issues in Software Tools, Difficulty Medium
Correct on Clarifying Ambiguous Client Requirements, Difficulty Medium
Correct on Managing Client Expectations During Project Delays, Difficulty Medium
Good on Facilitate Team Growth Towards Self-Organization in Agile, Difficulty Easy
Great on Resolve UI Specification Discrepancy Before Client Demo, Difficulty Medium
Great on Addressing Missed Client Feedback in Software Delivery, Difficulty Medium
Great on Navigate Stakeholder Feedback for Project Alignment, Difficulty Medium
Experience
Dell Technologies
Lead Technology Strategist & Program Manager
Full-Time
Apr 2022 — Mar 2025
Led and coached global delivery teams and project managers
Developed business cases for transformational programs
Spearheaded end-to-end delivery of complex programs
Acted as a key liaison between business, technology, and data quality teams
Oversaw critical enterprise systems and Salesforce case management solutions
Senior Advisor, Program Management
Full-Time
Jan 2020 — Mar 2022
Led cross-functional initiatives to gather and prioritize business requirements
Spearheaded Agile-based test release planning and execution
Facilitated continuous improvement by defining SOPs
Collaborated with data governance and distributed business operations teams
Supported enterprise program initiatives through end-to-end project lifecycle management
Advisor, Business Process Management
Full-Time
Apr 2017 — Dec 2019
Co-led Agile delivery for the integration of Dell and EMC CRM platforms
Designed end-to-end process maps and control checkpoints
Spearheaded cross-functional collaboration across global teams
Acted as a key liaison between business units and IT
Supported enterprise program initiatives through end-to-end project lifecycle management
Senior Data Steward
Full-Time
Oct 2016 — Mar 2017
Collaborated with Contracts, IT, and Account Management teams
Managed and delivered Lean Six Sigma projects
Participated in cross-functional project teams
Developed and launched structured knowledge management systems
Data Steward
Full-Time
Mar 2013 — Sep 2016
Directed end-to-end ownership of a key product lifecycle
Led cross-functional collaboration with IT and internal stakeholders
Spearheaded strategic quality initiatives
Drove innovation and performance excellence
Account Service Controller
Full-Time
Apr 2012 — Feb 2013
Spearheaded the development and implementation of internal policies and procedures
Served as one of five subject matter experts
Led the training team
Conducted audits and performance reviews of case management processes
Inventory Analyst
Full-Time
Apr 2011 — Mar 2012
Oversaw daily operational workflows
Partnered with senior management to streamline communication
Led cross-functional coordination efforts during shift transitions
Supported knowledge development initiatives
Associate Inventory Analyst
Full-Time
Dec 2009 — Mar 2011
Spearheaded global 24/7/365 support operations
Collaborated cross-functionally with support teams and stakeholders
Served as a Subject Matter Expert (SME)
Championed operational risk mitigation
Projects
Dell & EMC systems integration
Co-led Agile delivery for the integration of Dell and EMC CRM platforms across the Assets and Entitlements domains overseeing planning, business requirements gathering, user experience design, testing, and post-go-live SOP updates to ensure seamless system unification Designed end-to-end process maps and control checkpoints to support process changes following the go live.
Customer data clean ups & workflow updates
Managed and delivered five Lean Six Sigma projects (four Yellow Belts, one Green Belt), driving measurable process improvements and efficiency gains in operations and training for Oracle & SAP workflows.
COE SOPs Library - LSS Green belt
Developed and launched structured knowledge management systems, including the Egypt SOPs Library, enhancing accessibility and compliance with standardized operational procedures.
Account Service Control
Led a pilot project aiming to open a new team (Account Service Control), whose main goal was to identify accounts data cleanup opportunities and work on fixing them in order to realise the potential revenue loss. As a result of the pilot’s success, a team of 30+ members was formed to serve all EMEA accounts.
ISO QMS Certification for Presales
Spearheaded strategic quality initiatives as a certified QMS ISO 9001:2015 Lead Auditor and Quality Committee Leader, contributing to successful first ISO QMS certification at the site for the Presales team.
Education
Bachelor of Science: Information Technology, Software Engineering
2004 - 2008
University College Bahrain (UCB)
Bahrain
IGCSE
2001 - 2004
Ideal International School
Saudi Arabia
