Fulfilment and Refund Policy.

RocketDevs is a talent service, not a seller of physical goods. Fulfilment means two things: matching you with one or more vetted developers, and giving you ongoing access to their work for the duration of your engagement. If you choose to use the optional productivity dashboard, access to it is included.

Matched developers are typically prepared to start within 24 to 48 hours. Specialized or senior roles may take longer, and we will tell you if that is the case.

Self-serve plans are paid upfront through Stripe at the published rates: Associate $9.99/hr, Mid-senior $21.99/hr, and Senior $30.99/hr, billed hourly or by subscription.

Negotiated engagements under a signed Sourced Talent Matching Agreement are invoiced every two weeks on Net 10 terms.

Billing is in U.S. Dollars. Prices may be displayed in your local currency for convenience, but charges are made in U.S. Dollars, and any conversion rate or foreign-transaction fee is set by your bank or card issuer.

We accept credit card (Visa, Mastercard, and American Express), bank wire, and ACH.

Which trial protection applies depends on how you engaged us.

Self-serve plans. You pay upfront and are covered by our 14-day money-back guarantee: tell us at support@mail.rocketdevs.com within 14 days of your first engagement's start that you are not satisfied, and we refund 100% of what you paid for that engagement.

Negotiated engagements. Clients on a signed Sourced Talent Matching Agreement instead receive the contract's trial remedy: if you are not satisfied with a developer and tell us so in writing during that developer's 14-day trial period, the trial work is not invoiced and we use commercially reasonable efforts to provide a replacement developer. If we do not receive written notice during the trial, the developer is deemed accepted and the trial period is invoiced normally.

Approved refunds are returned to your original payment method, typically within 5 to 10 business days, subject to your payment processor.

You can cancel anytime through your account or by contacting support@mail.rocketdevs.com.

For self-serve plans: when you cancel, the first remedy we offer is a replacement developer, using commercially reasonable efforts. If you decline a replacement, the cancellation takes effect and you receive a prorated refund of the unused portion of the current billing cycle, to your original payment method. You keep access until the cancellation takes effect. Negotiated engagements end as set out in the signed agreement (10 business days' notice), and amounts already invoiced remain payable.

For negotiated engagements, US-based clients who pay by ACH or bank wire receive a 3% discount. Promotional terms, if any, are stated at the time of the offer.

All traffic is served over HTTPS. Card payments are handled by a PCI-compliant processor, and we do not store full card numbers on our systems.

If something is wrong with a charge, contact support@mail.rocketdevs.com before filing a chargeback. We can almost always resolve it faster directly, and a quick message saves everyone the dispute process.