Ahmad F. K is a results-driven operations and client services leader with over a decade of progressive experience spanning digital delivery, strategic account management, and cross-functional team leadership. He specializes in end-to-end operational strategy, managing portfolios of 40+ clients while optimizing workflows, resource allocation, and project governance to ensure on-time, on-budget delivery of complex digital initiatives. His expertise in the full client contract lifecycle — from drafting and negotiation through… Show more

1. Digital Delivery & Operations Director

   Technologyverse· TechnologyAug 2025 — Present

   • Managing and mentoring an entire squad of software house professionals, including technical lead, software engineers, and account managers, ensuring high performance and operational efficiency.
   • Oversee daily operations and resource allocation for a portfolio of 40+ clients, optimizing workflows and project timelines to ensure on-time and effective service delivery.
   • Develop and execute operational strategies aligned with company vision, leading to improved profitability and long-term business growth.
   • Manage the entire client contract lifecycle, from initial drafting and negotiation to renewals and upselling, securing long-term partnerships.
   • Drive strategic account growth by upselling, cross-selling, and identifying opportunities for project expansion and new initiatives with existing clients.
   • Act as senior point of contact for all key client relationships, resolving complex issues and serving as a strategic partner to meet client business goals.
   • Analyze operational data and financial reports to guide data-driven decisions, improving overall efficiency and cost management.
   • Implement robust quality control standards and project governance policies, ensuring high-quality and on-budget delivery of all digital projects.
   • Proactively identify and mitigate project risks while managing client expectations and preventing scope creep.
   • Lead the recruitment, onboarding, and performance management of team members, fostering a culture of continuous improvement.
   • Represent the company at industry events to build and maintain strategic relationships.
2. Client Services Director

   The Enterprise Company· ConsultingSep 2021 — Jul 2025

   • Communicated job expectations and managed team performance through planning, monitoring, appraising, and reviewing job contributions.
   • Enforced internal policies and procedures in collaboration with the team.
   • Contributed operations information and recommendations to strategic plans; implemented production, productivity, quality, and customer-service standards.
   • Prepared and scheduled resource availability, analyzed variances, and initiated corrective actions.
   • Analyzed and improved organizational processes, workflows, employee and space requirements, and equipment layout.
   • Ensured the product backlog remained up-to-date based on evolving project needs.
   • Worked closely with all relevant project stakeholders towards achieving project objectives and deliverables.
   • Drafted epics, stories, and tasks for execution by the development team.
   • Evaluated progress at each stage of development, identifying improvements in customer satisfaction, operational efficiencies, and cost reduction.
   • Managed relationships with key internal and external operations clients, keeping them consistently informed.
   • Served as the primary point of contact for customer issues related to digital products and devised ways to improve customer experience.
3. Client Relationship Senior Manager

   NAOS Solutions· TechnologyNov 2015 — Sep 2021

   • Built and maintained client relationships, ensuring satisfaction with project progress.
   • Acted as the main contact for major changes, incidents, and complaints.
   • Aligned client needs with customized business programs.
   • Supervised and motivated teams, ensuring achievement of performance metrics.
   • Conducted business analysis, identifying improvements and value-added opportunities.
   • Established communication schedules and provided regular progress reports.
4. Vendor Manager

   Save the Children International· Non-ProfitFeb 2015 — Aug 2015

   • Managed the relationship between the project and the Call Centre, ensuring delivery of objectives and required reports.
   • Supported coordination of vulnerability assessments by preparing interview lists and schedules.
   • Conducted training for the team to ensure proper execution of project objectives.
   • Regularly updated the Operations Officer on progress, obstacles, and developments.
   • Ensured project activities aligned with Save the Children's policies and donor guidelines.
   • Compiled comprehensive field audits and reports using monitoring and evaluation techniques.
   • Established strong relationships with stakeholders and health and safety service providers.
5. Project Associate

   HSBC Global Publishing Services· Financial ServicesJan 2013 — Sep 2014

   • Met and liaised with clients to discuss and identify their advertising requirements.
   • Collaborated with colleagues to devise advertising projects meeting client briefs and budgets.
   • Briefed media, creative, and research staff in coordination with the account manager, assisting with marketing strategy formulation.
   • Served as the link between the client and the GPS team by maintaining regular contact with both parties.
   • Ensured smooth communication flow across all project stakeholders.
   • Negotiated with clients and resolved conflicts to maintain project alignment.
   • Presented creative work to clients for approval or modification.
   • Monitored the effectiveness of campaigns.

1. Bachelor of Business Administration

   Ain Shams UniversityCairo, Egypt2001 — 2010