Delivery Manager
Ahmad K. is a Delivery Manager with over a decade of experience in digital delivery, strategic account management, and cross-functional team leadership. Ahmad utilizes a blend of operational strategies and agile methodologies to manage portfolios of 40+ clients, ensuring on-time and on-budget delivery of complex digital initiatives. His expertise includes end-to-end operational strategy, quality control frameworks, and risk mitigation, with a focus on fostering high-performing teams and continuous improvement. At Technologyverse, Ahmad led the digital delivery and operations for a portfolio of 40+ clients, optimizing workflows and improving profitability. His role involved managing the full client contract lifecycle and driving strategic account growth, resulting in long-term partnerships and revenue expansion. Ahmad holds a Bachelor of Business Administration from Ain Shams University and has earned agile certifications such as PMI-ACP, PSM, and PSPO, as well as a Google UX Design Professional certification. He is well-suited for senior leadership roles that require strategic vision and client-centric thinking.
Great score on Delivery Manager Multiple Choice Questions, Difficulty Medium · Great score on Facilitate Team Growth Towards Self-Organization in Agile, Difficulty Easy · Great score on Resolve UI Specification Discrepancy Before Client Demo, Difficulty Medium · Great score on Addressing Missed Client Feedback in Software Delivery, Difficulty Medium · Average score on Navigate Stakeholder Feedback for Project Alignment, Difficulty Hard
Digital Delivery & Operations Director
Technologyverse· TechnologyAug 2025 — Present- Managing and mentoring an entire squad of software house professionals, including technical lead, software engineers, and account managers, ensuring high performance and operational efficiency.
- Oversee daily operations and resource allocation for a portfolio of 40+ clients, optimizing workflows and project timelines to ensure on-time and effective service delivery.
- Develop and execute operational strategies aligned with company vision, leading to improved profitability and long-term business growth.
- Manage the entire client contract lifecycle, from initial drafting and negotiation to renewals and upselling, securing long-term partnerships.
- Drive strategic account growth by upselling, cross-selling, and identifying opportunities for project expansion and new initiatives with existing clients.
- Act as senior point of contact for all key client relationships, resolving complex issues and serving as a strategic partner to meet client business goals.
- Analyze operational data and financial reports to guide data-driven decisions, improving overall efficiency and cost management.
- Implement robust quality control standards and project governance policies, ensuring high-quality and on-budget delivery of all digital projects.
- Proactively identify and mitigate project risks while managing client expectations and preventing scope creep.
- Lead the recruitment, onboarding, and performance management of team members, fostering a culture of continuous improvement.
- Represent the company at industry events to build and maintain strategic relationships.
Client Services Director
The Enterprise Company· ConsultingSep 2021 — Jul 2025- Communicated job expectations and managed team performance through planning, monitoring, appraising, and reviewing job contributions.
- Enforced internal policies and procedures in collaboration with the team.
- Contributed operations information and recommendations to strategic plans; implemented production, productivity, quality, and customer-service standards.
- Prepared and scheduled resource availability, analyzed variances, and initiated corrective actions.
- Analyzed and improved organizational processes, workflows, employee and space requirements, and equipment layout.
- Ensured the product backlog remained up-to-date based on evolving project needs.
- Worked closely with all relevant project stakeholders towards achieving project objectives and deliverables.
- Drafted epics, stories, and tasks for execution by the development team.
- Evaluated progress at each stage of development, identifying improvements in customer satisfaction, operational efficiencies, and cost reduction.
- Managed relationships with key internal and external operations clients, keeping them consistently informed.
- Served as the primary point of contact for customer issues related to digital products and devised ways to improve customer experience.
Client Relationship Senior Manager
NAOS Solutions· TechnologyNov 2015 — Sep 2021- Built and maintained client relationships, ensuring satisfaction with project progress.
- Acted as the main contact for major changes, incidents, and complaints.
- Aligned client needs with customized business programs.
- Supervised and motivated teams, ensuring achievement of performance metrics.
- Conducted business analysis, identifying improvements and value-added opportunities.
- Established communication schedules and provided regular progress reports.
Vendor Manager
Save the Children International· Non-ProfitFeb 2015 — Aug 2015- Managed the relationship between the project and the Call Centre, ensuring delivery of objectives and required reports.
- Supported coordination of vulnerability assessments by preparing interview lists and schedules.
- Conducted training for the team to ensure proper execution of project objectives.
- Regularly updated the Operations Officer on progress, obstacles, and developments.
- Ensured project activities aligned with Save the Children's policies and donor guidelines.
- Compiled comprehensive field audits and reports using monitoring and evaluation techniques.
- Established strong relationships with stakeholders and health and safety service providers.
Project Associate
HSBC Global Publishing Services· Financial ServicesJan 2013 — Sep 2014- Met and liaised with clients to discuss and identify their advertising requirements.
- Collaborated with colleagues to devise advertising projects meeting client briefs and budgets.
- Briefed media, creative, and research staff in coordination with the account manager, assisting with marketing strategy formulation.
- Served as the link between the client and the GPS team by maintaining regular contact with both parties.
- Ensured smooth communication flow across all project stakeholders.
- Negotiated with clients and resolved conflicts to maintain project alignment.
- Presented creative work to clients for approval or modification.
- Monitored the effectiveness of campaigns.
Bachelor of Business Administration
Ain Shams UniversityCairo, Egypt2001 — 2010
Delivery Manager
Cairo, Egypt · 4+ years experience
14 days risk-free trial · No commitments · We handle contracts and payroll