Delivery Manager

Cairo, Egypt
Available for hire
Bio

Ahmad K. is a Delivery Manager with over a decade of experience in digital delivery, strategic account management, and cross-functional team leadership. Ahmad utilizes a blend of operational strategies and agile methodologies to manage portfolios of 40+ clients, ensuring on-time and on-budget delivery of complex digital initiatives. His expertise includes end-to-end operational strategy, quality control frameworks, and risk mitigation, with a focus on fostering high-performing teams and continuous improvement. At Technologyverse, Ahmad led the digital delivery and operations for a portfolio of 40+ clients, optimizing workflows and improving profitability. His role involved managing the full client contract lifecycle and driving strategic account growth, resulting in long-term partnerships and revenue expansion. Ahmad holds a Bachelor of Business Administration from Ain Shams University and has earned agile certifications such as PMI-ACP, PSM, and PSPO, as well as a Google UX Design Professional certification. He is well-suited for senior leadership roles that require strategic vision and client-centric thinking.

Video Intro
Assessments
82/ 100Top 4%
Applicant avg · 50%AHMAD · 82Top band

General Video and MCQ Assessment

(82/100)
  • Delivery Manager Multiple Choice QuestionsMedium
  • Facilitate Team Growth Towards Self-Organization in AgileEasy
  • Resolve UI Specification Discrepancy Before Client DemoMedium
  • Addressing Missed Client Feedback in Software DeliveryMedium
  • Average score on Navigate Stakeholder Feedback for Project AlignmentHard
Experience

  1. Digital Delivery & Operations Director

    Technologyverse· TechnologyAug 2025 — Present
    • Managing and mentoring an entire squad of software house professionals, including technical lead, software engineers, and account managers, ensuring high performance and operational efficiency.
    • Oversee daily operations and resource allocation for a portfolio of 40+ clients, optimizing workflows and project timelines to ensure on-time and effective service delivery.
    • Develop and execute operational strategies aligned with company vision, leading to improved profitability and long-term business growth.
    • Manage the entire client contract lifecycle, from initial drafting and negotiation to renewals and upselling, securing long-term partnerships.
    • Drive strategic account growth by upselling, cross-selling, and identifying opportunities for project expansion and new initiatives with existing clients.
    • Act as senior point of contact for all key client relationships, resolving complex issues and serving as a strategic partner to meet client business goals.
    • Analyze operational data and financial reports to guide data-driven decisions, improving overall efficiency and cost management.
    • Implement robust quality control standards and project governance policies, ensuring high-quality and on-budget delivery of all digital projects.
    • Proactively identify and mitigate project risks while managing client expectations and preventing scope creep.
    • Lead the recruitment, onboarding, and performance management of team members, fostering a culture of continuous improvement.
    • Represent the company at industry events to build and maintain strategic relationships.

  2. Client Services Director

    The Enterprise Company· ConsultingSep 2021 — Jul 2025
    • Communicated job expectations and managed team performance through planning, monitoring, appraising, and reviewing job contributions.
    • Enforced internal policies and procedures in collaboration with the team.
    • Contributed operations information and recommendations to strategic plans; implemented production, productivity, quality, and customer-service standards.
    • Prepared and scheduled resource availability, analyzed variances, and initiated corrective actions.
    • Analyzed and improved organizational processes, workflows, employee and space requirements, and equipment layout.
    • Ensured the product backlog remained up-to-date based on evolving project needs.
    • Worked closely with all relevant project stakeholders towards achieving project objectives and deliverables.
    • Drafted epics, stories, and tasks for execution by the development team.
    • Evaluated progress at each stage of development, identifying improvements in customer satisfaction, operational efficiencies, and cost reduction.
    • Managed relationships with key internal and external operations clients, keeping them consistently informed.
    • Served as the primary point of contact for customer issues related to digital products and devised ways to improve customer experience.

  3. Client Relationship Senior Manager

    NAOS Solutions· TechnologyNov 2015 — Sep 2021
    • Built and maintained client relationships, ensuring satisfaction with project progress.
    • Acted as the main contact for major changes, incidents, and complaints.
    • Aligned client needs with customized business programs.
    • Supervised and motivated teams, ensuring achievement of performance metrics.
    • Conducted business analysis, identifying improvements and value-added opportunities.
    • Established communication schedules and provided regular progress reports.

  4. Vendor Manager

    Save the Children International· Non-ProfitFeb 2015 — Aug 2015
    • Managed the relationship between the project and the Call Centre, ensuring delivery of objectives and required reports.
    • Supported coordination of vulnerability assessments by preparing interview lists and schedules.
    • Conducted training for the team to ensure proper execution of project objectives.
    • Regularly updated the Operations Officer on progress, obstacles, and developments.
    • Ensured project activities aligned with Save the Children's policies and donor guidelines.
    • Compiled comprehensive field audits and reports using monitoring and evaluation techniques.
    • Established strong relationships with stakeholders and health and safety service providers.

  5. Project Associate

    HSBC Global Publishing Services· Financial ServicesJan 2013 — Sep 2014
    • Met and liaised with clients to discuss and identify their advertising requirements.
    • Collaborated with colleagues to devise advertising projects meeting client briefs and budgets.
    • Briefed media, creative, and research staff in coordination with the account manager, assisting with marketing strategy formulation.
    • Served as the link between the client and the GPS team by maintaining regular contact with both parties.
    • Ensured smooth communication flow across all project stakeholders.
    • Negotiated with clients and resolved conflicts to maintain project alignment.
    • Presented creative work to clients for approval or modification.
    • Monitored the effectiveness of campaigns.
Education

  1. Bachelor of Business Administration

    Ain Shams UniversityCairo, Egypt2001 — 2010