Oluwapelumi A E is a skilled Technical Support and Microsoft 365 professional with over three years of experience supporting enterprise-scale environments across Azure, SharePoint Online, Microsoft Teams, OneDrive for Business, and Power Platform solutions. He has a strong background in SharePoint administration, PowerApps development, and Power Automate workflows, delivering organization-wide solutions such as leave management, visitor tracking, and survey systems integrated with SharePoint data sources. His expertise includes server and data migrations from on-premises infrastructure to SharePoint Online, advanced PowerShell scripting for automation and business-specific problem solving, and collaboration with third-party systems such as Odoo and FlowForma. In customer-facing roles, he has consistently delivered high-quality support, achieving up to 95% customer satisfaction and a 98% verified resolution rate while handling complex issues related to permissions, synchronization, collaboration, and user profile management across global regions. Complementing his technical expertise, he is also a Technical Writer who clearly communicates technical concepts, tooling, and growth practices through published articles, demonstrating strong documentation, process improvement, and knowledge-sharing capabilities within fast-paced enterprise environments.