Police Call Transcription & Analysis System
Built an end-to-end audio transcription pipeline for police emergency calls, converting speech to text using ASR models and achieving high accuracy across diverse caller accents and environments. Developed an AI-powered analysis layer that evaluates call sentiment, detects escalating or critical situations, and flags high-risk interactions in real time. Implemented an automated agent performance evaluation module scoring officers on call handling quality, protocol adherence, and communication effectiveness. Exposed all functionality through a RESTful API built with FastAPI, enabling seamless integration with law enforcement dispatch and monitoring systems.
