Delivery Manager

Open to full-time
Bio

Eugene G. is a Delivery Manager with over 25 years of experience in IT program management and business consulting, focusing on digital transformation and infrastructure modernization. Eugene utilizes technologies such as SAP ECC and S/4HANA, Azure Cloud, and cybersecurity frameworks like NERC CIP. He is proficient in tools like MS Project, ServiceNow, JIRA, Power BI, and Power Automate, and has managed complex system integrations and upgrades using Agile, Waterfall, and DevOps methodologies. He led the successful delivery of the Coal Reserves Determination system for the Alberta Energy Regulator, replacing a legacy mainframe with a modern geological modeling platform. At Suncor Energy, Eugene spearheaded the SAP–LinkOne integration, achieving $2M in efficiency savings within the first year. Eugene holds an MBA from the University of London and dual B.Sc. degrees from the Technion – Israel Institute of Technology. He is a certified PMP and ITIL v3 professional, well-suited for roles involving large-scale program management and cross-functional team leadership in energy, telecom, and public sector industries.

Expertise
AzureAWSRelational DatabaseJavaSQLPython
Video Intro
Assessments
APPLICANT AVG · 54%EUGENE · 95%0255075100TopASSESSMENT SCORE (0–100)

Delivery Manager Assessment

(95/100)
  • Correct on Ticketing System for Peak TimesEasy
  • Correct on Manage External Dependencies EffectivelyEasy
  • Correct on Project Management: Handling DelaysMedium
  • Correct on Resolving Integration Issues in Software ToolsMedium
  • Correct on Clarifying Ambiguous Client RequirementsMedium
  • Correct on Managing Client Expectations During Project DelaysMedium
  • Great on Facilitate Team Growth Towards Self-Organization in AgileEasy
  • Great on Resolve UI Specification Discrepancy Before Client DemoMedium
  • Great on Addressing Missed Client Feedback in Software DeliveryMedium
  • Great on Navigate Stakeholder Feedback for Project AlignmentMedium
Projects

Coal Reserves Determination - CRD for AER company serving Geology Reserves Group

I led the delivery of the Coal Reserves Determination (CRD) system for the Alberta Energy Regulator (AER), replacing a legacy mainframe application with a modern, fully integrated COTS‑based geological modeling and reserves‑calculation platform. The goal was to enable accurate coal‑reserve calculations across Alberta townships, incorporate geological and mining‑engineering parameters, and introduce 3‑D subsurface visualization — capabilities the legacy system could not support. The project followed a stage‑gate delivery model. I managed end‑to‑end execution: requirements discovery with geology SMEs, architecture alignment, vendor evaluation (RFI/RFP), and full implementation with the selected COTS provider. I coordinated the work of the Business Analyst, Solution Architect, vendor development team, and internal IT integration teams. I also established the Steering Committee, managed stakeholder expectations, and ensured alignment across business, technical, and regulatory groups. During execution, I oversaw solution design, configuration, integration, data preparation, and the creation of a 3‑tier Operational Support Model. I led multiple rounds of UAT based on defined acceptance criteria, managed risks and dependencies, and ensured the system met all functional, performance, and visualization requirements. The project was delivered successfully, meeting the Go‑Live milestone and enabling AER’s Coal Reserves group to retire the legacy system and adopt a significantly more capable and efficient solution.

Vendor Assembly Catalogues (VAC) - SAP Integration with LinkOne platform

SAP–LinkOne Integration for Order Management - Maintenance Materials Identification, Suncor Energy. I led the delivery of an enterprise initiative to streamline how maintenance teams identify and select materials for equipment repairs within SAP. The existing process required four manual steps, relied heavily on interpreting OEM assembly drawings, and often resulted in errors and delays. SAP BOMs were recognized as the formal tactic, but they were impractical for complex assemblies, creating inefficiencies across Work Management functions. The project introduced an integrated interface between SAP and the LinkOne parts‑catalogue platform, enabling maintainers to identify required materials in a single step. I managed end‑to‑end delivery: requirements discovery with maintenance SMEs, vendor coordination, integration design, testing cycles, and change‑management planning for field adoption. I also aligned IT, maintenance engineering, and supply‑chain stakeholders to ensure operational readiness. The solution significantly improved accuracy and reduced time spent identifying parts, with an estimated $2M in efficiency savings in the first year after implementation.

Enterprise Data Integration & Workflow Automation Platform (recently - for Tesseral AI)

Led the end‑to‑end delivery of a multi‑team initiative integrating several enterprise systems (CRM, ERP, and cloud data services) into a unified workflow automation platform. Oversaw discovery, requirements definition, architecture alignment, sprint planning, and cross‑functional execution across engineering, QA, and client stakeholders.

Experience

  1. Director of IT Product Support & Development / CIO

    TESSERAL AI· Deep Tech & HardwareJul 2024 — Present
    • Defined and implemented the company-wide IT strategy aligned with business goals.
    • Oversaw IT operations, technology resource management, and vendor relations.
    • Enforced robust cybersecurity and compliance frameworks.
    • Led new systems implementation and oversaw secure source code access protocols.
    • Cultivated a high-performing IT team focused on innovation and delivery excellence.

  2. Senior Project Manager, SAP Day N Program

    CPKC (Canadian Pacific Kansas City)Feb 2024 — Jul 2024
    • Managed SAP modules and data transformation initiatives, including P2P, A2D, L2C, R2R.
    • Oversaw project lifecycle, vendor contracts, SLA/MSA definitions with PwC, CGI, Cigniti.
    • Delivered project milestones using CPKC PM framework, PPM, ServiceNow, JIRA, Power BI.
    • Secured Steering Committee approvals and ensured quality assurance across all workstreams.

  3. Senior Program/Project Manager, IT PMO

    FORTIS ALBERTAJul 2021 — Jul 2024
    • Delivered multi-year infrastructure and SCADA OT modernization projects.
    • Key programs: Firewall upgrades, CYME tool enhancements, PKI integration, broadband feasibility.
    • Led Agile-based project execution and collaborated across engineering and vendor teams.
    MS ProjectSAPTeamsPower AutomateSharePoint

  4. Senior Program Manager, D&IT Group

    SUNCOR ENERGY INC.Aug 2021 — Dec 2023
    • Led cloud and infrastructure transformation programs: CCS Re-platforming, Azure migration, Data Center Exit.
    • Managed vendor partnerships with Microsoft, HP, IBM.
    • Executed Agile delivery with detailed project tracking using ADEM Methodology.

  5. Senior Project Manager, Tri Summit Utilities CIS Replacement

    VERTEXONEAug 2020 — Aug 2021
    • Directed end-to-end SAP S/4HANA CIS deployment for utilities.
    • Acted as Scrum Master for training deliverables and system integration.
    • Oversaw hybrid Agile delivery with DevOps, MS Project, Visio.

  6. Senior Business Consultant / PM

    IOGC (part of Indigenous & Northern Affairs Canada – INAC)Nov 2017 — Mar 2021
    • Led roadmap, business analysis, and change management for RIMS2 project.
    • Advised on royalty data models for AB and SK, mentored BA and dev teams.

  7. Senior Project Manager, D&IT Group (Mining Division)

    SUNCOR ENERGY INC.Dec 2016 — Aug 2020
    • Led key initiatives: Fort Hills IOC, NERC-CIP compliance, SAP-LinkOne integration, SAP-Maximo Integration, Montreal DCS upgrade.
    • Managed cybersecurity, automation, and regulatory projects using Agile and ITSM frameworks.
    • Recognized with Suncor President Operational Excellence Award (POEA 2019).

  8. Senior Project Manager, Technology Services

    CENOVUS ENERGYJun 2014 — May 2016
    • Managed infrastructure projects including Oracle upgrades, Wi-Fi lifecycle, and Polycom implementation.
    • Delivered Houston office IT enablement and secured executive alignment on deliverables.

  9. Senior Program Manager / ENU Domain Consultant

    WIPRO TECHNOLOGIESApr 2012 — Jun 2015
    • Led 3rd party contract transitions (ATCO I-Teck), Shell/Wipro programs across O&G.
    • Consulted on global SAP/Cloud/PPDM implementations in APAC and North America.
    • Guided KPI, BI dashboard design for Shell refinery automation programs.

  10. Senior Project Manager, CRISP Program

    HUSKY ENERGYAug 2012 — Mar 2014
    • Delivered HSE-focused IT solutions: ER systems, SCADA OT integration, SaaS selection.
    • Facilitated stakeholder alignment and governance processes with CAB involvement.

  11. Senior Project Manager, Antivirus & Endpoint Protection

    ALBERTA HEALTH SERVICES (AHS)Nov 2010 — Mar 2012
    • Managed a $3.7M provincial security upgrade initiative.
    • Oversaw clinic deployments, stakeholder engagement, vendor coordination.

  12. Senior Project Manager, NERC CIP Compliance (Sarnia)

    TRANSALTAMay 2010 — Dec 2010
    • Delivered cybersecurity infrastructure and compliance standards.
    • Defined operational procedures and led 3rd-party alignment (TELUS, Dyonyx).

  13. Program Manager, Infrastructure & NERC CIP Compliance

    TC ENERGYJun 2008 — May 2010
    • Led Oracle/SiteMinder upgrades and multi-site cybersecurity compliance efforts.
    • Collaborated on architecture planning and IT/OT integration design.

  14. Senior Project Manager, GRG Program

    ALBERTA ENERGY REGULATOR (AER)Nov 2007 — Jun 2008
    • Delivered GIS and geological modeling tools for coal reserve analysis.
    • Managed 3rd-party software vendor delivery (Datamine, ArcGIS).

  15. Senior Project Manager, TECP Program

    ATB FINANCIALNov 2006 — Nov 2007
    • Managed check image processing integration with Symcor and IBM.
    • Delivered multi-vendor coordination, change management, and risk planning.

  16. Program Manager / Scrum Master

    COGNERA CORP.Dec 2005 — Nov 2006
    • Directed utility billing system transformations using Agile and DevOps tools.
    • Led .NET and Java-based solution development for schema consolidation.

  17. Senior Project Manager / Team Lead / Scrum Master

    AMDOCS / TELUSMay 1998 — Dec 2005
    • Led multiple billing system projects across OSS/BSS platforms.
    • Delivered cross-national project coordination with teams in Israel, USA, Cyprus.

  18. Senior Business Analyst / Team Lead

    AMDOCSDec 1996 — May 1998
    • Delivered telecom billing implementations for international clients.
    • Specialized in BI reporting, QA/UAT, and performance diagnostics.
Education

  1. MBA (Business Administration & Management)

    University of LondonUnited Kingdom2003 — 2005

  2. B.Sc., Industrial Engineering & Management (Project Management Major)

    Technion - Israel Institute of TechnologyHaifa, Israel2001 — 1995

  3. B.Sc., Computer Science (Information Systems)

    Technion - Israel Institute of TechnologyHaifa, Israel2001 — 1996

Delivery Manager

Calgary, Alberta, Canada · 4+ years experience

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