Summary
Kenneth E. is a highly accomplished technology professional with over 10 years of experience spanning enterprise cloud delivery, ERP and iPaaS integrations, SaaS implementations, and IT project management. He has successfully led cross-functional teams on major initiatives at organizations such as Agriculture Financial Services Corporation, Bally’s Interactive, WestJet, Alberta Energy Regulator, Canadian Pacific Railway, and ATB Financial. Kenneth’s technical proficiency covers a wide spectrum of tools and platforms, including Salesforce, SAP S/4HANA, Oracle 19c, TRAX ERP, Jenkins, ServiceNow, Azure DevOps, Power BI, Prometheus, Datadog, AWS, Azure, GCP, Boomi, Informatica, PowerShell, Active Directory, Citrix, Esri ArcGIS, and Microsoft 365. He is skilled in programming with Python, JavaScript, Java, SQL, and PowerShell, and has a strong command of REST APIs, JSON, automation tools like Selenium and Cypress, and both Agile and Waterfall delivery models. Kenneth holds advanced certifications such as PMP, AWS Certified Cloud Practitioner, GCP Cloud Digital Leader, BRMP, ITIL Foundation, and is actively pursuing data leadership in artificial intelligence and cloud governance. His proven expertise combines IT governance, service delivery, system integrations, change management, incident management, and operational excellence, making him a standout candidate for senior technology and delivery roles.
Meet Kenneth E.
Assessment Scores
Correct on Ticketing System for Peak Times, Difficulty Easy
Correct on Manage External Dependencies Effectively, Difficulty Easy
Correct on Project Management: Handling Delays, Difficulty Medium
Correct on Resolving Integration Issues in Software Tools, Difficulty Medium
Correct on Clarifying Ambiguous Client Requirements, Difficulty Medium
Correct on Managing Client Expectations During Project Delays, Difficulty Medium
Great on Facilitate Team Growth Towards Self-Organization in Agile, Difficulty Easy
Great on Resolve UI Specification Discrepancy Before Client Demo, Difficulty Medium
Great on Addressing Missed Client Feedback in Software Delivery, Difficulty Medium
Great on Navigate Stakeholder Feedback for Project Alignment, Difficulty Medium
Experience
AGRICULTURE FINANCIAL SERVICES CORPORATION, ALBERTA
ENTERPRISE PROJECT MANAGER
Contract
Jul 2023 — Feb 2025
Led engineering teams across multi-product environments
Managed cross-functional team of 15+ for IT initiatives
Led Salesforce CRM and Boomi integrations
Directed Agile execution in Azure DevOps
Managed SAP S/4HANA RFP
Led AI-assisted workflow and reporting initiatives
Produced audit-compliant project artifacts
Presented delivery updates to steering committee
Technologies:
Salesforce CRM
Boomi
Azure DevOps
SAP S/4HANA
AI
BALLY’S INTERACTIVE, U.S/VANCOUVER
SENIOR TECHNICAL ACCOUNT MANAGER
Remote
Dec 2020 — Jan 2023
Served as escalation PoC/delivery lead across B2B accounts
Developed technical onboarding playbooks
Led client discovery and delivery execution
Directed cross-functional teams for software delivery
Mentored Junior TAMs on client engagement
Collaborated with software release managers
Managed triage and resolution of high-priority incidents
Technologies:
API-driven BetWorks SaaS
Payment gateways
Web and mobile solutions
Jenkins
SaaS platform releases
WESTJET, CALGARY
IT BUSINESS PARTNER – COMPUTERIZED MAINTENANCE SYSTEMS
Full-Time
Jan 2020 — Jun 2020
Acted as IT Business Partner for MRO Engineering
Coordinated middleware and integration delivery
Oversaw enterprise maintenance systems and ERP integrations
Led a team for on-prem to cloud TRAX ERP migration
Managed third-party vendor workstreams
Technologies:
TRAX ERP
Middleware and integration
ERP integrations
ALBERTA ENERGY REGULATOR, CALGARY
TEST AUTOMATION DEVELOPER
Full-Time
Oct 2018 — Jan 2020
Designed and maintained automated tests within SDLC
Managed CI/CD and deployment activities
Conducted GitHub pull request reviews
Managed cloud-based test environments
Reduced manual QA effort through automation
Technologies:
Selenium
Cypress
Jenkins
GoCD
AWS
Azure
IS SERVICE DELIVERY MANAGER
Full-Time
Mar 2016 — Oct 2018
Managed a team of 8+ technical professionals
Supported hiring, onboarding, and ramp-up activities
Created and maintained service delivery playbooks
Built Power BI dashboards for service KPIs
Managed contractor access provisioning
Technologies:
Power BI
ServiceNow
Power BI
Azure AD
SOC 2
IS ACCESS PROVISIONING MANAGER
Full-Time
Sep 2013 — Mar 2016
Owned access provisioning across 25+ corporate applications
Managed onboarding and offboarding activities
Automated onboarding and offboarding workflows
Developed standardized access documentation
Aligned access controls with SOC 2 requirements
Technologies:
PowerShell
Active Directory
VPN
Citrix
SOC 2
CANADIAN PACIFIC RAILWAY, CALGARY
SENIOR PROBLEM RESOLUTION ANALYST
Full-Time
Feb 2012 — Mar 2013
Owned Incident Management workflows
Investigated and resolved Order-to-Cash issues
Improved problem resolution by mapping system dependencies
Handled daily internal service requests
Supported application stability through UAT and regression testing
Technologies:
SAP CRM
UAT
Regression testing
ATB FINANCIAL, CALGARY
ASSOCIATE SAP PROJECT MANAGER
Full-Time
Mar 2009 — May 2011
Led SAP CRM data validation and migration activities
Supported SAP CRM solution planning and delivery
Coordinated cross-functional teams for project plans
Led User Acceptance Testing (UAT)
Tracked project progress and milestones
Technologies:
SAP CRM
UAT
Projects
Salesforce Integration (AFSC)
Led Salesforce (integration workstream) for 10+ Agri-product applications
Oracle 19c Refresh/Upgrade (AFSC)
Led database upgrade from Oracle 11g to 19c, improved system performance and compliance
Windows 11 Deployment (AFSC)
Managed enterprise migration from Windows 10 to 11, maintaining uninterrupted operations
Elite Casino Launch (Bally’s)
Delivered SaaS and mobile/web platforms with integrated payments and API connectivity
Endpoint Monitoring (Bally’s)
Managed Prometheus and Datadog implementation and endpoint testing for B2B Client
TRAX ERP Implementation (WestJet)
Partnered with business stakeholders to implement ERP supporting MRO business unit
AER OneStop Application Development
Developed and maintained automated testing frameworks for OneStop application development
ATB Banking System Upgrade (SAP)
Supported SAP CRM upgrade within a digital transformation program
Elite Casino (Bally’s)
Led Oracle ERP–to–SaaS integrations supporting financial regulatory reporting for a 10,000-user deployment
Education
Master of Science (MSc) Computer Science
2016 - 2020
University of Staffordshire, UK
UK
Delivery Manager
Available — No Current Full-Time Commitment
/Mo
/Hr
Calgary, AB
Edmonton (UTC-06:00)
Member since May 11, 2026
9
Projects CompletedSkills & Expertise
Jenkins
Selenium
AWS
Azure
GCP
Python
Java
SQL
Javascript
Kubernetes
Database:Relational
Git
Developer Level
Senior
4+ YOEKenneth E. is senior Level Developer