Kenneth E.

Delivery Manager

Full-time available

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Bio

Kenneth E. is a highly accomplished technology professional with over 10 years of experience spanning enterprise cloud delivery, ERP and iPaaS integrations, SaaS implementations, and IT project management. He has successfully led cross-functional teams on major initiatives at organizations such as Agriculture Financial Services Corporation, Bally’s Interactive, WestJet, Alberta Energy Regulator, Canadian Pacific Railway, and ATB Financial. Kenneth’s technical proficiency covers a wide spectrum of tools and platforms,…

  • Projects completed9
  • Hourly rate
  • 4+ years experience
  • Calgary, AB
  • Member since May 2026
Expertise
JenkinsSeleniumAWSAzureGCPPythonJavaSQLJavascriptKubernetesDatabase:RelationalGit
Video Intro
Assessments

Delivery Manager Assessment

Correct on Ticketing System for Peak Times, Difficulty Easy · Correct on Manage External Dependencies Effectively, Difficulty Easy · Correct on Project Management: Handling Delays, Difficulty Medium · Correct on Resolving Integration Issues in Software Tools, Difficulty Medium · Correct on Clarifying Ambiguous Client Requirements, Difficulty Medium · Correct on Managing Client Expectations During Project Delays, Difficulty Medium · Great on Facilitate Team Growth Towards Self-Organization in Agile, Difficulty Easy · Great on Resolve UI Specification Discrepancy Before Client Demo, Difficulty Medium · Great on Addressing Missed Client Feedback in Software Delivery, Difficulty Medium · Great on Navigate Stakeholder Feedback for Project Alignment, Difficulty Medium

Projects

Salesforce Integration (AFSC)

Led Salesforce (integration workstream) for 10+ Agri-product applications

Oracle 19c Refresh/Upgrade (AFSC)

Led database upgrade from Oracle 11g to 19c, improved system performance and compliance

Windows 11 Deployment (AFSC)

Managed enterprise migration from Windows 10 to 11, maintaining uninterrupted operations

Elite Casino Launch (Bally’s)

Delivered SaaS and mobile/web platforms with integrated payments and API connectivity

Endpoint Monitoring (Bally’s)

Managed Prometheus and Datadog implementation and endpoint testing for B2B Client

TRAX ERP Implementation (WestJet)

Partnered with business stakeholders to implement ERP supporting MRO business unit

AER OneStop Application Development

Developed and maintained automated testing frameworks for OneStop application development

ATB Banking System Upgrade (SAP)

Supported SAP CRM upgrade within a digital transformation program

Elite Casino (Bally’s)

Led Oracle ERP–to–SaaS integrations supporting financial regulatory reporting for a 10,000-user deployment

Experience

  1. ENTERPRISE PROJECT MANAGER

    AGRICULTURE FINANCIAL SERVICES CORPORATION, ALBERTAJul 2023 — Feb 2025
    • Led engineering teams across multi-product environments
    • Managed cross-functional team of 15+ for IT initiatives
    • Led Salesforce CRM and Boomi integrations
    • Directed Agile execution in Azure DevOps
    • Managed SAP S/4HANA RFP
    • Led AI-assisted workflow and reporting initiatives
    • Produced audit-compliant project artifacts
    • Presented delivery updates to steering committee
    Salesforce CRMBoomiAzure DevOpsSAP S/4HANAAI

  2. SENIOR TECHNICAL ACCOUNT MANAGER

    BALLY’S INTERACTIVE, U.S/VANCOUVERDec 2020 — Jan 2023
    • Served as escalation PoC/delivery lead across B2B accounts
    • Developed technical onboarding playbooks
    • Led client discovery and delivery execution
    • Directed cross-functional teams for software delivery
    • Mentored Junior TAMs on client engagement
    • Collaborated with software release managers
    • Managed triage and resolution of high-priority incidents
    API-driven BetWorks SaaSPayment gatewaysWeb and mobile solutionsJenkinsSaaS platform releases

  3. IT BUSINESS PARTNER – COMPUTERIZED MAINTENANCE SYSTEMS

    WESTJET, CALGARYJan 2020 — Jun 2020
    • Acted as IT Business Partner for MRO Engineering
    • Coordinated middleware and integration delivery
    • Oversaw enterprise maintenance systems and ERP integrations
    • Led a team for on-prem to cloud TRAX ERP migration
    • Managed third-party vendor workstreams
    TRAX ERPMiddleware and integrationERP integrations

  4. TEST AUTOMATION DEVELOPER

    ALBERTA ENERGY REGULATOR, CALGARYOct 2018 — Jan 2020
    • Designed and maintained automated tests within SDLC
    • Managed CI/CD and deployment activities
    • Conducted GitHub pull request reviews
    • Managed cloud-based test environments
    • Reduced manual QA effort through automation
    SeleniumCypressJenkinsGoCDAWSAzure

  5. IS SERVICE DELIVERY MANAGER

    ALBERTA ENERGY REGULATOR, CALGARYMar 2016 — Oct 2018
    • Managed a team of 8+ technical professionals
    • Supported hiring, onboarding, and ramp-up activities
    • Created and maintained service delivery playbooks
    • Built Power BI dashboards for service KPIs
    • Managed contractor access provisioning
    Power BIServiceNowPower BIAzure ADSOC 2

  6. IS ACCESS PROVISIONING MANAGER

    ALBERTA ENERGY REGULATOR, CALGARYSep 2013 — Mar 2016
    • Owned access provisioning across 25+ corporate applications
    • Managed onboarding and offboarding activities
    • Automated onboarding and offboarding workflows
    • Developed standardized access documentation
    • Aligned access controls with SOC 2 requirements
    PowerShellActive DirectoryVPNCitrixSOC 2

  7. SENIOR PROBLEM RESOLUTION ANALYST

    CANADIAN PACIFIC RAILWAY, CALGARYFeb 2012 — Mar 2013
    • Owned Incident Management workflows
    • Investigated and resolved Order-to-Cash issues
    • Improved problem resolution by mapping system dependencies
    • Handled daily internal service requests
    • Supported application stability through UAT and regression testing
    SAP CRMUATRegression testing

  8. ASSOCIATE SAP PROJECT MANAGER

    ATB FINANCIAL, CALGARYMar 2009 — May 2011
    • Led SAP CRM data validation and migration activities
    • Supported SAP CRM solution planning and delivery
    • Coordinated cross-functional teams for project plans
    • Led User Acceptance Testing (UAT)
    • Tracked project progress and milestones
    SAP CRMUAT
Education

  1. Master of Science (MSc) Computer Science

    University of Staffordshire, UKUK2016 — 2020