Delivery Manager

Open to full-time
Bio

Kenneth E. is a Delivery Manager with over 10 years of experience in enterprise cloud delivery, ERP and iPaaS integrations, SaaS implementations, and IT project management. Kenneth's core technical stack includes Salesforce, SAP S/4HANA, Oracle 19c, Jenkins, and Azure DevOps. He builds and manages integrations, SaaS platforms, and automation frameworks, employing practices such as Agile execution, CI/CD, and automated testing with tools like Selenium and Cypress. He has led significant projects like the Salesforce integration for Agriculture Financial Services Corporation, managing over 10 Agri-product applications, and an Oracle 19c upgrade that enhanced system performance and compliance. At Bally’s Interactive, he delivered SaaS and mobile/web platforms integrated with payment gateways for a 10,000-user deployment. Kenneth holds a Master of Science in Computer Science from the University of Staffordshire, UK, and certifications including PMP and AWS Certified Cloud Practitioner. He is well-suited for senior roles in technology and delivery management, focusing on cloud governance and AI-driven projects.

Expertise
JenkinsSeleniumAWSAzureGCPPythonJavaSQLJavaScriptKubernetesRelational DatabaseGit
Video Intro
Assessments
APPLICANT AVG · 54%KENNETH · 74%0255075100TopASSESSMENT SCORE (0–100)

Delivery Manager Assessment

(74/100)
  • Correct on Ticketing System for Peak TimesEasy
  • Correct on Manage External Dependencies EffectivelyEasy
  • Correct on Project Management: Handling DelaysMedium
  • Correct on Resolving Integration Issues in Software ToolsMedium
  • Correct on Clarifying Ambiguous Client RequirementsMedium
  • Correct on Managing Client Expectations During Project DelaysMedium
  • Great on Facilitate Team Growth Towards Self-Organization in AgileEasy
  • Great on Resolve UI Specification Discrepancy Before Client DemoMedium
  • Great on Addressing Missed Client Feedback in Software DeliveryMedium
  • Great on Navigate Stakeholder Feedback for Project AlignmentMedium
Projects

Salesforce Integration (AFSC)

Led Salesforce (integration workstream) for 10+ Agri-product applications

Oracle 19c Refresh/Upgrade (AFSC)

Led database upgrade from Oracle 11g to 19c, improved system performance and compliance

Windows 11 Deployment (AFSC)

Managed enterprise migration from Windows 10 to 11, maintaining uninterrupted operations

Elite Casino Launch (Bally’s)

Delivered SaaS and mobile/web platforms with integrated payments and API connectivity

Endpoint Monitoring (Bally’s)

Managed Prometheus and Datadog implementation and endpoint testing for B2B Client

TRAX ERP Implementation (WestJet)

Partnered with business stakeholders to implement ERP supporting MRO business unit

AER OneStop Application Development

Developed and maintained automated testing frameworks for OneStop application development

ATB Banking System Upgrade (SAP)

Supported SAP CRM upgrade within a digital transformation program

Elite Casino (Bally’s)

Led Oracle ERP–to–SaaS integrations supporting financial regulatory reporting for a 10,000-user deployment

Experience

  1. ENTERPRISE PROJECT MANAGER

    AGRICULTURE FINANCIAL SERVICES CORPORATION, ALBERTAJul 2023 — Feb 2025
    • Led engineering teams across multi-product environments
    • Managed cross-functional team of 15+ for IT initiatives
    • Led Salesforce CRM and Boomi integrations
    • Directed Agile execution in Azure DevOps
    • Managed SAP S/4HANA RFP
    • Led AI-assisted workflow and reporting initiatives
    • Produced audit-compliant project artifacts
    • Presented delivery updates to steering committee
    Salesforce CRMBoomiAzure DevOpsSAP S/4HANAAI

  2. SENIOR TECHNICAL ACCOUNT MANAGER

    BALLY’S INTERACTIVE, U.S/VANCOUVERDec 2020 — Jan 2023
    • Served as escalation PoC/delivery lead across B2B accounts
    • Developed technical onboarding playbooks
    • Led client discovery and delivery execution
    • Directed cross-functional teams for software delivery
    • Mentored Junior TAMs on client engagement
    • Collaborated with software release managers
    • Managed triage and resolution of high-priority incidents
    API-driven BetWorks SaaSPayment gatewaysWeb and mobile solutionsJenkinsSaaS platform releases

  3. IT BUSINESS PARTNER – COMPUTERIZED MAINTENANCE SYSTEMS

    WESTJET, CALGARYJan 2020 — Jun 2020
    • Acted as IT Business Partner for MRO Engineering
    • Coordinated middleware and integration delivery
    • Oversaw enterprise maintenance systems and ERP integrations
    • Led a team for on-prem to cloud TRAX ERP migration
    • Managed third-party vendor workstreams
    TRAX ERPMiddleware and integrationERP integrations

  4. TEST AUTOMATION DEVELOPER

    ALBERTA ENERGY REGULATOR, CALGARYOct 2018 — Jan 2020
    • Designed and maintained automated tests within SDLC
    • Managed CI/CD and deployment activities
    • Conducted GitHub pull request reviews
    • Managed cloud-based test environments
    • Reduced manual QA effort through automation
    SeleniumCypressJenkinsGoCDAWSAzure

  5. IS SERVICE DELIVERY MANAGER

    ALBERTA ENERGY REGULATOR, CALGARYMar 2016 — Oct 2018
    • Managed a team of 8+ technical professionals
    • Supported hiring, onboarding, and ramp-up activities
    • Created and maintained service delivery playbooks
    • Built Power BI dashboards for service KPIs
    • Managed contractor access provisioning
    Power BIServiceNowPower BIAzure ADSOC 2

  6. IS ACCESS PROVISIONING MANAGER

    ALBERTA ENERGY REGULATOR, CALGARYSep 2013 — Mar 2016
    • Owned access provisioning across 25+ corporate applications
    • Managed onboarding and offboarding activities
    • Automated onboarding and offboarding workflows
    • Developed standardized access documentation
    • Aligned access controls with SOC 2 requirements
    PowerShellActive DirectoryVPNCitrixSOC 2

  7. SENIOR PROBLEM RESOLUTION ANALYST

    CANADIAN PACIFIC RAILWAY, CALGARYFeb 2012 — Mar 2013
    • Owned Incident Management workflows
    • Investigated and resolved Order-to-Cash issues
    • Improved problem resolution by mapping system dependencies
    • Handled daily internal service requests
    • Supported application stability through UAT and regression testing
    SAP CRMUATRegression testing

  8. ASSOCIATE SAP PROJECT MANAGER

    ATB FINANCIAL, CALGARYMar 2009 — May 2011
    • Led SAP CRM data validation and migration activities
    • Supported SAP CRM solution planning and delivery
    • Coordinated cross-functional teams for project plans
    • Led User Acceptance Testing (UAT)
    • Tracked project progress and milestones
    SAP CRMUAT
Education

  1. Master of Science (MSc) Computer Science

    University of Staffordshire, UKUK2016 — 2020

Delivery Manager

Calgary, AB · 4+ years experience

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